Delete your account
Deleting an account removes the family's collectors, cards, wants, binders and scans for good.
Take a copy first
Settings → Your data writes a backup file of the whole household, or a CSV of the collection and the wish list. After the deletion there is nothing left to export, so do this first if the cards matter to you.
Delete it from the app
Four steps, in the app or in the browser, from the account holder’s side of the family.
- 1
Open Settings.
- 2
Go to Account and open “Delete account”.
- 3
Type the account’s email address and the account password. That is the check that you are the account holder.
- 4
Confirm with “Delete for ever”. It runs at once: there is no waiting period and no way back.
What is gone immediately
The account, every collector profile in it, all cards, wish lists, binders, decks, themed sets, badges and the value history, the share links you made, and every scan photo the account still had on the server. All of it is deleted in one go, not marked for later.
What is kept, and why
Records of payments stay in the billing log with the link to the account removed, and at the payment provider, because tax law requires an invoice to be kept for seven years. They say what was paid and when; they never contain a card number. Nothing else survives the deletion.
If you cannot sign in any more
Write to hello@truck8ai.com from the email address the account uses and ask for it to be deleted. We answer from the same address, check that the request really comes from that account, and delete it — usually within a few days, at the latest within a month. If the address itself is gone, tell us as much as you can about the account and we work it out together.
hello@truck8ai.com